Question: Will my pet be in contact with other people's pets while at your facility?
Answer: No. In an effort to reduce the risk for illness and injury while you are away, we do not offer group play.
Question: If I bring food for my pet(s), how would you like for me to package it?
Answer: Food can be brought in its original packaging, in a storage container of any kind, or you can portion it by daily amounts or by individual meals. Please label food in some way with name & feeding instructions.
Question: How many pets can be boarded in a suite?
Answer: A maximum of 2 cats can be boarded per suite. A maximum of 2-4 dogs can be boarded per suite, depending on their size.
Question: What size suite will my dog stay in?
Answer: All dogs will be booked in our large 4' x 8' suites. During busier times, single dogs under 15 lbs may be booked in our small 4'x4' suites or large 3'x4' cages, unless specifically declined by you.
Question: Do you accept any breed of dog?
Answer: Yes. We accept all non-aggressive dogs, regardless of their breed.
Question: Will a credit card be needed to make a reservation?
Answer: If you are a new client, we require a nonrefundable deposit of $25 to make a reservation. You may pay the deposit by credit card, cash, or check.
Question: When is payment due?
Answer: Payment is normally due at pick up. If you should pick up your pet(s) earlier than expected, or if you should need them to stay longer than expected, then all charges will be up to date & current.
The only exception to this would be if you needed your pet(s) to stay for longer than 30 days. In that case, a prepayment for the first two weeks will be due at check in, subsequent payments will be due on a monthly basis (starting from the date that you drop off), and any remaining balance will be due on the date that you pick up your pet(s).
Question: Do you charge a cancellation fee?
Answer: We do not charge a cencellation fee. However, new and established clients with excessive cancellations may be subject to a $25 non refundable deposit per reservation, which would be forfeited upon cancellation. If the reservation is kept, the deposit will be subtracted from the bill total.
Question: What type of cat litter do you use?
Answer: We use non-clumping clay litter, but you can upgrade to a natural, biodegradable litter for an additional fee.
Question: If I don't bring food for my pet(s), what type of food does your facility provide?
We feed Pure Balance Grain Free Formula, Salmon & Pea Recipe for dogs.
We feed Rachael Ray Nutrish, Chicken & Brown Rice Recipe for cats.